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Terms and conditions

Prior to booking a stay with us, please take time to read and understand the conditions of booking set out below. For any further questions, feel free to contact us. Please take time to read and understand the conditions of booking specified below, prior to booking a stay with us.

Deposit and Final Payment
A deposit of 20% is required at the time of booking. After we receive your booking request, you will get a prepayment invoice with the deposit amount, which can be paid into our bank account or charged from the credit/debit card provided in the booking request.

Final balance payment is due upon arrival payable in cash or by credit card.

Booking Confirmation
You will get an email confirmation of your booking after we have received your deposit.

Cancellation Policy
A client may cancel the booking by notifying VSG Resort by e-mail or phone. Applicable cancellation fees shall be determined with reference to the date on which the cancellation request was received, and are expressed hereinafter as a percentage of the total price paid for the cancelled stay:
(a) The guest can cancel free of charge until 30 days before arrival.
(b) The guest will be charged a prepayment of the total price of the reservation within 30 days of arrival.